Questions About Your Account Terms
If you violate a core term — such as creating multiple accounts, using another person's payment method, or placing bets from a restricted region — we may suspend your account pending investigation. We'll email you an explanation and a chance to respond before taking further action. Minor violations may result in a warning.
Yes. Open your account settings, go to Account → Closure Request and confirm. We'll process your request within two business days, settle any outstanding balance to your registered payment method (DANA, OVO, GoPay or QRIS), and archive your account. You can reopen it later by contacting support.
Our terms may be updated to reflect new laws, security practices or payment options. If we make material changes, we'll notify you by email at least 14 days before they take effect. Your continued play means you accept the updated terms.
Our terms include a dispute resolution process. Contact support with your order ID and description of the issue. We'll investigate within three business days and respond with findings. If you're not satisfied, you can escalate to our compliance officer for final review.
Our terms set a maximum daily withdrawal of Rp 50,000,000 to protect account security. Deposits via DANA, OVO, GoPay and QRIS have their own per-transaction limits set by your bank. Contact support to discuss higher limits if you need them.
Keep your login details private, verify your account information is accurate, use only your own payment methods, and confirm you meet the legal age requirement where local law permits. Play from a supported region and don't create duplicate accounts. These steps keep your account active and your funds secure.
We can update terms to reflect legal changes or security improvements, but only with advance notice to you via email. You're not bound by changes you didn't agree to; you can close your account anytime if you disagree. Continued play after the notice period means acceptance.
